Holiday Stitch Studs

Frequently Asked Questions

Custom and personalized orders

I will try my best to customize orders. Please message me via Etsy so we can discuss your needs.

Returns/Refunds

Customer satisfaction is very important to me. If you are unhappy with your purchase, please send me an email within 5 days of receipt with your concerns. At this time we can't except returns by purchasing from our shop, all purchases are FINAL. However, if a return is agreed opinion due to special circumstance, please note the return shipping is the responsibility of the buyer. I must receive the product from you before I can issue your refund. Please feel free to reach out with any questions. The best way to reach us is thru ETSY messages as I check them throughout the day.

Shipping

Orders are shipped via US Postal Service. My processing time is approximately five business days, then 5-7 days for the shipment to arrive via USPS. I cannot control your package once it has shipped and is with USPS. This shop is not responsible for late or missing packages. I highly recommend upgrading to PRIORITY MAIL if you need fast shipping. When the package has been handed off to USPS it is out of my control how fast it arrives. I have to wait 30 DAYS before claims can be filed and possible refunds can be processed (WHICH isn't guaranteed as I am not responsible for lost or delayed packages). I will do my best to correct what I can. Please message me through Etsy with any questions or concerns.